complaint·August 2, 2023

Residents reported that staff are friendly towards the residents and often interact in a cheerful manner with “smiles on their faces”. Interviews with staff members revealed that they never witnessed a staff member yelling or speaking sharply with a resident and if they did witness a staff member yelling or speaking harshly to a resident, it would be reported to their supervisor. One staff member stated that after reporting it to the supervisor, they would immediately console the resident. Based on observation and interviews conducted, the allegation that staff yelled at a resident is Unsubstantiated at this time. Regarding the allegation, “Staff do not provide adequate food service for residents”, it is alleged that the food is too spicey. Resident interviews conducted revealed that the spiciness of food has not been a concern for them. Three residents stated their concern is that sometimes food items listed on the menu are not available. Other residents interviewed revealed that they are satisfied with the food. Staff members interviewed revealed that residents have not complained that the food is too spicy. One staff member stated if a resident complained that a food item is too spicy, they would offer something else off the menu. Upon interview conducted with the facility chef, the chef stated that cayenne pepper and jalapeno peppers are not used in the food menus. Facility chef also stated that there is an emphasis on the quality of the meals to entice the residents to eat well. Based on observation and interviews conducted, the allegation that Staff did not provide adequate food service is Unsubstantiated at this time. Exit interview conducted. No deficiencies noted at this time. Copy of report issued at the time of the visit.