Complaint·June 13, 2023

between Administrator Santiago, Pacifica Senior Living Santa Barbara and/or Licensee, Pacific Coast Senior Living Management, LLC corporate associates. At the time of the visit, LPA obtained documents pertaining to the allegation. At the time of the visit, Administrator stated an accounting is still being completed by Administrator Santiago. Administrator stated there appears to be errors in R1's accounting ledger and the accounting reconciliation should be completed by 6/15/2023. Administrator stated she received an email from R1’s RP, however has not yet responded to it. Based on interviews conducted and records reviewed, LPA determined that the Licensee should have issued a refund within fifteen (15) days after R1’s belongings were removed from the facility; therefore, the allegation that facility staff did not issue a timely refund in the event of a resident’s death is Substantiated at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiency was cited (refer to LIC9099-D). Exit interview conducted. Citation issued. Copy of report and Appeal Rights issued at the time of the visit.