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Inspection visit

Complaint

SANTA BARBARA MEMORY CARELicense 4258021162 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

They requested it again in July 2022 and have tried to reach the facility via phone call, texts and messages but had not received the records. F1 was contacted on 6/7/24 and they indicated they still have not received R1’s records. The facility has had a change in personnel since the original request. The facility was notified during the visit that F1 would still like a copy of R1’s records. Based on the information obtained, the allegation was deemed Substantiated at this time. On the allegation: Staff did not allow visitor(s) into the facility in a timely manner. F1 stated multiple visitors to R1 experienced long wait times at the facility’s front gate, up to 45 minutes to an hour for staff to answer it. On multiple occasions, CCL staff has also encountered a long wait time at the front gate, including most recently on 6/3/24. On 6/3/24, after at least 10 minutes of waiting and calling various phone numbers, LPA had to use the code facility management had previously provided in order to gain access to the facility. Based on the information obtained, the allegation was deemed Substantiated at this time. Exit interview, deficiencies cited on 9099-D, report given, appeal rights given.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(a)Type B

    Maintain facility in clean, safe, sanitary condition

    Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not met as evidenced by: Based on interviews and observations, the licensee did not comply with the section when the facility was not clean or safe, which posed a potential health and safety risk to residents in care.

  • 87468.1(a)(11)Type B

    Private visitor access without prior notice

    Personal Rights. To have their visitors…permitted to visit privately during reasonable hours and without prior notice…This requirement was not met as evidenced by: Based on interview and observation, the licensee did not comply with this section when visitors were not let into the facility timely to visit, which posed a potential personal rights risk to residents in care.

  • 1569.312(a)Type A

    Every facility required to be licensed under this chapter shall provide at least the following basic services: (a) Care and supervision as defined in Section 1569.2. This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited when they failed to ensure R1’s medication needs were being met,

  • 87468.2(a)(19)Type B

    Right to access and copy personal medical records

    Personal Rights. To have prompt access to review all...records and to purchase photocopies of all their records. Photocopied records shall be provided within two (2) business days… This requirement was not met as evidenced by:Based on interview and record review, the licensee did not comply with this section when F1 was notprovided R1’s record, which posed a

FAQ · About this visit

Common questions about this visit

What happened during the June 11, 2024 inspection of SANTA BARBARA MEMORY CARE?

This was a complaint inspection of SANTA BARBARA MEMORY CARE on June 11, 2024. 2 citations were issued: 2 Type B.

Were any citations issued to SANTA BARBARA MEMORY CARE on June 11, 2024?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. This requirement..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.