complaint·April 9, 2021

This is an amended report. Licensing Program Analyst (LPA) Chavez conducted a visit to the facility to deliver final findings of a complaint investigated by LPA Diaz. On the allegation: Staff did not ensure facility was free from insects. LPA Diaz reviewed facility documents and conducted interviews with staff, a credible witness and a family member. LPA interviewed staff on 6/3/21 at 2:38pm; on 6/4/21 at 3:56pm; on 6/7/21 at 10:25am, 2:45pm and at 4:00pm; on 6/8/21 at 11:55am; and on 6/9/21 at 2:45pm. LPA interviewed Resident 1’s (R1’s) family member on 6/8/21 at 4:15pm. LPA interviewed a credible witness on 4/7/21 at 9:53am. According to the Administrator, in the month of March 2021, a family member saw ants near R1’s bedroom door entrance. S1 inspected the backyard of the facility and saw 7 ants on R1’s outside door. The family member confirmed with the LPA that they saw ants on the floor near the entrance of R1’s bedroom door. On 3/23/21 the Administrator had maintenance spray the exterior of the facility, and pest control inspect the facility. The Pest Control Operator observed a singular trail of ants in a space of 15 feet outside. Pest Control applied Termendor, a non-repellent chemical in the ant nest outside the facility. Pest control also baited the interior of the facility and around the sinks for precaution. In addition, facility maintenance staff purchased insecticide on 4/1/21 and sprayed it to exterior according to the licensee. The licensee stated that the witness arrived at the facility on 3/31/21 and told Staff 2 (S2) that ants were at the foot of R1’s bed and on R1’s pillow. The witness confirmed on 3/31/21 they saw three ants on R1’s pillow, and near R1’s feet and saw over twenty ants moving on and underneath R1’s chuck pad. The credible witness notified S2, and S2 acknowledged there were ants in R1s bed. The credible witness stated they killed and swiped away many ants from the bed. According to an interview with S2, S2 entered R1’s room and saw 3 ants at the foot of the bed, and 1 ant on R1’s pillow. The credible witness asked S2 to change the bedsheets but S2 needed help from Staff 3 (S3). Interviews with S3 and S4 revealed S2 informed them about the ants in R1’s room. S2 told S3 and S4 that the credible witness saw lots of ants in R1s bed and S2 saw a total of 4 ants near the pillow and on at the foot of the bed. S2 also told S4 the credible witness tried to kill some of the ants that were on the bed. Based on the evidence gathered through interviews and records reviewed, the allegation is deemed substantiated at this time.