complaint·November 16, 2021

All staff stated that MedTech’s document the medications administered in the medication log. The MedTech’s review the MAR and discuss administered medication, new medication, change of behavior, resident refusing medication, and any resident concerns. 9 out of 9 staff stated there is good communication between MedTech’s during shit changes and as a result very few medication errors occur. Staff 1 (S1) stated, Resident 1 (R1) had left the facility but returned during the night a few days later. Due to lack of communication, the morning MedTech was unaware that R1 returned to the facility and therefore did not provide R1 with their insulin. Later that day, S1 was working in the afternoon and R1 told S1 that they did not receive their insulin in the morning. S1 checked R1 and blood sugar was normal. Since this incident, the facility created a MedTech log that indicates medication administered and the status regarding the resident’s whereabouts. Based on the interviews and observations, the allegation Staff did not ensure resident received insulin is deemed substantiated at this time. Exit interview, deficiency cited on 9099-D, report given, appeal rights given. All staff stated that the facility serves plenty of good quality food and residents are escorted to the dining hall or food is delivered by staff. According to the administrator, breakfast, lunch and dinner were served to the resident’s room during part of the COVID-19 pandemic. There are two server’s that deliver food and beverages to the rooms. The kitchen has checklist/log to indicate when meals are made, and when meals are delivered. The meals are served one floor at a time to ensure that meals are served hot. LPA observed a dinner plate being prepared in the kitchen, and the plate was of substantial size and of good quality. LPA observed fresh fruits vegetables and a variety of meats inside the kitchen freezer. Based on the interviews and observations, the allegation Staff did not provide resident adequate food service is deemed unsubstantiated at this time. Exit interview, report given.