complaint·March 10, 2022

The Wellness Director also confirmed that the vaccination data has been stored within facility records. The Administrator stated, the facility would release medical documents to any authorized representative. The Administrator stated that Resident 1 (R1) moved into the facility on 2/22/21 and R1 moved out of the facility on 3/30/21. R1 received the first vaccine dose on 2/24/21, and R1 did not receive the second vaccine while staying at the facility. The facility was never contacted by an authorized representative in search of medical or vaccine records. The LPA attempted to contact the reporting party (RP) 3 times via telephone and email. LPA was unable to reach the RP for each attempt made and the RP did not return calls or emails. Based on the interviews and records reviewed, the allegation is deemed unsubstantiated at this time. On the allegation: Staff are not returning authorized representative's calls/emails. According to the Administrator, the Wellness department and the Administrator were never contacted by a resident’s authorized representative in search of medical or vaccine records. The Administrator also stated that they did not receive any emails or calls from R1’s responsible party requesting vaccine or medical records. The Wellness Director confirmed that the facility has not been contacted by R1’s representative or any family representatives requesting vaccination records. The LPA attempted to contact the Reporting Party (RP) 3 times via telephone and email. LPA was unable to reach the RP for each attempt made and the RP did not return calls or emails. Based on the interviews and records reviewed, the allegation is deemed unsubstantiated at this time. Exit interview, report given.