Office review·August 2, 2022

An Informal Conference was conducted today via Teams. The purpose of the Informal Conference was to discuss the multiple complaints received and deficiencies cited for Santa Maria Terrace. Present at today’s meeting were: Kelly Burley, Licensing Program Manager (LPM); Jeannette Olson, Licensing Program Analyst; Joanna Enriquez, Administrator; and Amy Bowman, Wellness Director. The Informal Conference process was explained to the Administrator. The Administrator was notified that this Informal Conference is a part of the Administrative Action process and that further citations may result in Probation or a formal Non-Compliance Plan, which could then lead to a referral to the Department's Legal Division for possible Administrative Action. Today's conference addressed the following issues: - Staffing - Meeting the residents’ needs (showering, diapering needs, and call buttons) - Incontinence supplies - Physical plant - Reporting - COVID-19 Protocols LPM Burley encouraged the Administrator to check the Provider Information Notices (PINs) on CCLD's website ( www.ccld.ca.gov ) to stay up to date on guidance. LPM Burley also discussed the Administrator’s presence in the facility, and that the Administrator was helping at another facility multiple times per week. Administrator stated they are no longer going to the other facility multiple times a week, and have implemented the Wellness Director as a back-up designee if the Administrator is absent from the facility. Exit interview. Report emailed for signature