complaint·January 25, 2024

On January 25, 2024, LPAs interviewed six residents, three of the six stated that they could not open the door without assistance. A resident indicated that the 1350 handicap button was not working and took more than 3 weeks to resolve this issue. Resident advised that they could enter through the dinning room door, but when locked had to walk around the entire building to gain access. Another resident advised that the dryer on the second floor in Building 1220 has been broken since December 15, 2023 and remains out of service. LPAs observed a sign on the dryer that advised as such. A new dryer was delivered and ready to be installed. In addition, LPAs also observed a sign on the back gate near the pool patio, that stated, gate lock does not operate from outside. LPAs interviewed maintenance director, who provided work orders that reflected a timeline of incidents and actions taken. Maintenance director also advised that water leakage from an air conditioning unit above an entry door is currently being repaired and repairman was on site January 25, 2024. Interviews and record review revealed that facility attempted to resolve all issues in a timely manner. Based on the information obtained, the allegation is deemed substantiated at this time. A Technical Violation was issued as the facility attempted to mitigate the disrepair timely. Exit interview, report given, and appeal rights.