complaint·December 5, 2023

S1 went over to residents and R2 stated “ you won’t even let [R3] see who she is, you’re a mean lady. Do you know you’re a mean lady?”. S1 responded, yes I’m a mean lady.” Interview with Administrator and Licensee revealed that R1 had a psychotic breakdown and was admitted to a mental institution on 6/5/23. R1 was bolting out the door and staff tried to get R1 back in the house, and grabbed R1’s arm to get R1 back. Administrator stated that R1 told them Staff 2 (S2) was mean to R1. Administrator explained there was tension between them because R1 wanted their medication earlier then prescribed and S2 wouldn’t give them to R1. R1 was still at the hospital and not available to speak with at the time of the visit. LPA Olson interviewed residents who stated staff do not rough handle them. Based on the information obtained, there was insufficient evidence to prove that staff handled a resident in a rough manner. However, a Case Management visit will be conducted to address the other personal rights violations discovered during the investigation. On the allegation: Staff are unable to communicate due to language barrier. It was alleged that staff could not speak English. LPA Chavez observed S1 spoke broken English but was able to answer questions, but sometimes had to ask the question twice. S1 stated they moved from the Philippines several years ago to be closer to family. LPA Olson interviewed residents who stated they are able to communicate with staff to get their needs met. Based on the information obtained the allegation is deemed Unsubstantiated.. Exit interview conducted, copy of report issued.