Complaint·September 20, 2023

the call or re-set the resident’s pendant to indicate the call is complete. Administrator stated his goal for the community is to get call pendants requests responded to within 3-5 minutes. During the course of an interview, LPA requested a resident’s call pendant be pressed at 2:53 pm. At 3:07 pm, LPA requested the visitor to press the call pendant a second time. At 3:14 pm, the call was responded to by Staff 2 (S2). Based upon interviews conducted, records reviewed, and observation, the allegation that staff do not answer resident’s call pendant in a timely manner is Substantiated at this time. The following deficiency was observed (See LIC 9099-D) and cited from the California Code of Regulations, Title 22 and/or California Health and Safety Code. Failure to correct the deficiency may result in additional civil penalties. Exit interview conducted. Deficiency issued. Copy of report and Appeal Rights issued at the time of the visit.