Complaint·December 11, 2023

Both Administrator and Wellness Director stated they needed to speak to the resident for confirmation. Wellness Director stated they asked if R1 had a POA and no one answered. FM1 stated they became R1's POA when they signed the Hospice admission. Wellness Director asked for a copy and never received it. Both Wellness Director and Administrator stated R1 was responsible for themselves and had no Responsible Party or POA. LPA reviewed R1’s Admission Agreement and Emergency Contact paperwork. LPA observed there to be no responsible party listed on R1’s Admission Agreement. LPA observed no POA paperwork in R1’s file. LPA observed R1’s emergency contact to be FM2. Administrator stated on 10/2/23 they did ask the company picking up R1’s equipment to wait so they could confirm with the resident they were not coming back. Administrator stated they were under the impression R1 was returning and was surprised they were picking it up. Once Administrator spoke with R1’s family and stated they made the decision for R1 not to return they allowed the company to take the equipment and stated to LPA it was about an hour later. Administrator stated on 10/6/23 the family came to move out R1’s things and they removed all of R1’s belongings. Based on the information obtained, the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of report issued.