complaint·March 28, 2024

LPA also observed R1’s room with R1’s belongings as indicated on the personal property inventory sheet; LPA also observed R1’s physical medications that were being secured by the facility per regulations. On 03/22/2024, LPA Jeffries reviewed R1’s Physician’s report (LIC602) which did not show any diagnosis of Dementia or Alzheimer’s as indicated in the original complaint. On 03/22/2024, LPA Jeffries interviewed R1’s Family Friend (F2). F2, stated that a F1 helped R1 with the move to this current facility and stated that they were unaware of any belongings or medications missing for R1. On 03/22/2024, LPA Jeffries interviewed Facility Administrator Amlita Aquino, who stated that R1 and F1 went through together of all R1’s personal property for inventory when R1 moved in on 03/03/2024 and nothing has been missing from the time that R1 moved into the facility as indicated on the inventory of R1’s personal property and LPA observations on 03/22/2024. At this time there is not enough evidence to support the allegation of, “Staff did not safeguard resident’s belongings.” and is unsubstantiated at this time. As to the allegation of, “Staff did not treat resident with dignity.” It was alleged that sometime between 03/03/2024 and 03/20/2024 that a staff member “barked” like a dog at R1. It was discovered through interviews and witness statements that LPA Jeffries on 03/22/2024 interviewed R1, where R1 stated, “no one has ever barked at me like a dog. All the staff hear a nice, and no staff has treated me disrespectfully. They (Staff) are very respectful …” R1 stated that they feel safe and respected in the new facility. On 03/22/2024 LPA Jeffries interviewed F2. F2 stated that they believed the staff is good and has not seen or heard of a staff being disrespectful to R1 or any of the residents at this facility. On 03/22/2023 LPA Jeffries interviewed facility manager Amlita Aquino, who stated that they did not know that any of their staff spoke disrespectfully to any resident including R1, and they would not keep a staff who was disrespectful to residents. Mrs. Aquino also stated some of the staff are new and still in training, but none have been disrespectful to anyone. Based on interviews, witness statements and R1’s admission, there is no evidence to support the allegation of, “Staff did not treat resident with dignity.” and is unsubstantiated at this time. Exit interview, report read, and report delivered.