complaint·May 7, 2021

Regarding the allegation of Staff threatened resident, the Department investigation found the following: during interviews with staff and residents, both parties stated there have never been any threats made by staff to residents. Regarding the allegation of Staff made inappropriate comments towards resident, the Department investigation found the following: during interviews with staff and residents, staff stated that they never made any inappropriate comments nor did they hear any other staff make inappropriate comments. Resident stated that they have never heard staff make any inappropriate comments towards other residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Doris Lee. A copy of this report was provided to Doris Lee via email, due to COVID-19 precautionary measures, with a "read receipt" to verify the LIC9099 and 9099-C was received. Doris Lee can print out the report and fax a signed copy to LPA at 650-266-8841 or email to LPA at Christopher.Hopkins-Clarke@dss.ca.gov .