complaint·November 26, 2024

On 11/26/2024, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Administrator Anahi Mckane and LPA explained the purpose of the visit. For the allegation of facility does not have sufficient support staff to assist resident, Reporting party (RP) mentioned that the fuse blew in the room and suddenly there's no electricity know where the fuse box is. RP was asking someone to help him/her in her room. During today's investigation it was discovered that RP resides in independent living (IL). According to the interview with the administrator (ADM) the people living in IL have a number that they can contact for any maintenance issues in the building. Another Staff (S1) mentioned that there is a pull cord in the rooms that residents in independent living can use and after hours staff will be able to help. Based on interviews & records review, the department has determined that that the allegations were false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED. Report is reviewed and copy is provided.