complaint·November 12, 2025

LPA interviewed S1 and S2 and they stated that they have observed an odor in R1's room because R1 preferred to pile up a lot of soiled pull-ups in the trash can before allowing them to empty it and they were only allowed to change R1's beddings when R1 asked them to do so. They stated that R1 managed his/her own care and R1 wanted to do everything independently. LPA interviewed R1 who stated that for the most part, staff members are courteous and they are providing the care and services that R1 needs. After the investigation, this allegation is deemed to be unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.