complaint·March 21, 2025

3 staff members were interviewed. Based on staff interview, 3 out of 3 staff stated that the residents bedsheets are changed out weekly, unless there is an accident. If there is an accident, then the sheets will be washed immediately upon noticing. 3 residents were interviewed. Based on resident interview, 3 out of 3 residents stated that resident’s laundry is done weekly. 2 out of 3 residents stated that bedsheets are washed weekly, and 1 out of 3 residents stated their bedsheets are washed every 2 weeks. None of the residents had any issues or complaints regarding the laundry schedule. Based on observation, 3 out of 3 residents bedrooms were observed clean with no foul odor. It was alleged that the facility food is not served in a safe and healthful manner. It was alleged that the facility serves residents expired food such a bread and fruits and reuses coffee from the day before. 3 staff members were interviewed. Based on interview, 3 out of 3 staff denied reusing coffee from the day before and serving it to the residents. Staff stated that they make fresh coffee every morning for the residents. It was stated that if there is left over coffee from breakfast, they will reheat the coffee for lunch, however, they do not reuse coffee from the day before. Based on observation of the facility’s food supplies on 09/24/2024, the breads and fruits were observed in good quality and not expired or rotten. LPA observed expired can foods and perishable items inside the pantry and refrigerator. Licensee states the staff and resident’s share the same pantry and refrigerator, which the expired items were the staff’s food and not for the residents. 3 residents were interviewed. 3 out of 3 residents did not have any complaints about the food being served at the facility. 3 out of 3 residents denied being served expired food. It was stated that the fruits being serve are of good quality. Page 2 of 3. It was alleged that the facility did not ensure residents bathing needs were met as the licensee does not let the staff use soap during showers. It was alleged that the licensee instructed the staff to only use water. 3 staff were interviewed. Based on staff interview, 3 out of 3 staff stated that the residents are provided showers based on a shower schedule. It was stated that the residents have their own hygiene products to include soap and shampoo, and if needed, the facility also has hygiene products they can use for the residents. Staff denied being told to shower the residents using only water. 3 residents were interviewed. Based on resident interview, 3 out of 3 residents stated that they have their own hygiene products to use for showers. 3 out of 3 residents denied only using water for showers. It was stated the residents have a shower schedule and if they want more shower they just have to ask the staff. Based on observation, the residents hygiene items are either stored safely in their room (if able) or locked in the shower room where they are assisted by the staff. The Department has investigated the above allegations. Based on interview, record review and observation the above allegations are unfounded, meaning, the allegations are false, could not have happened and/or is without a reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with Licensee, Carolyn Heinan and a copy of the report was provided. Page 3 of 3.