Complaint·September 8, 2022

During complaint pre-investigation, The Department interviewed 2 witnesses. Both stated that bed bugs had been personally witnessed at the facility. W1 presented photographic evidence of a bed bug outbreak at the facility During tour of the facility, LPA did not observe any pests within the facility. LPA inspected 6 bedrooms, kitchen, living room, bathroom, and back yard. In interviews with facility residents, 2 out of 4 stated that the facility had previously had issues with pests, but that they were currently having no issues. 1 out of 4 residents interviewed stated that they had been bitten by bed bugs in their room, but that they have had no issues since the facility had been treated. In interviews with facility staff, 2 out of 2 staff members confirmed that the facility had bed bug treatments, and both had personally witnessed pests. Based on record review and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. A deficiency is being cited. See LIC 9099-D. An exit interview was conducted, and Plan of Correction was developed and reviewed with Administrator, Aida Miranda. Report was signed by caregiver Zenaide Bose A copy of this report and appeal rights were provided via email due to printer error.