Complaint·September 28, 2024

Page 2 of 2. Staff confronted and yelled at a resident. /Facility staff argued disregarding resident’s personal rights. It was alleged on 2/18/2023, resident R1 informed staff S2 about staff S1 yelling at R1 and stating, “caregivers at the home does not like to take care of you”. Staff S2 reassured R1 that the statement was not true. S1 confronted S2 in front of R1 stating R1 was lying and both staff were yelling at each other. On 3/9/2023, the Department interviewed 3 staff. Three out of three staff stated the staff do not yell at the residents or yelling in front of the residents. S1 stated he/she has a deep voice and people misinterpret his/her voice as “yelling”. S1 stated R1 misunderstood the statement made on 2/18/2023 and want to explain to R1 that R1 is delicate, and they want to ensure the facility staff do not hurt R1. On 3/9/2023, the Department interviewed 3 residents. Two out of three residents stated staff do not yell at residents. R1 stated staff S1 yells and raises the voice towards R1 but S1 is better now. R2 and R3 stated they have heard staff argue with each other but cannot recall the staff names and when it had occurred. On 3/9/2023, the Department interviewed 1 visitor (V1) at the facility. V1 stated he/she comes to the facility 3 times a week and has not observed or heard staff yelling or arguing with the residents or staff. Based on the interviews conducted with clients and staff and based on observation and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Licensee, Dominica Olivia and a copy of the report was provided.