Complaint·September 28, 2024

Page 2 of 2. On 7/13/2023, the Department interviewed 3 staff (S1-S3). Three out of the three staff stated they did not observe or hear a staff member verbally humiliate or verbally abuse a resident. S1 stated there is a staff member that speaks loudly but cannot recall when staff have humiliating or verbally abusing the residents. On 7/13/2023, the Department interviewed 2 residents (R1-R2). One resident declined to answer LPA’s questions regarding the allegation. R2 stated staff have not been rude or loud to the residents and cannot recall an incident where staff have humiliating or verbally abusing the residents. On 7/12/2024, the Department interviewed 1 witness (W1). W1 stated staff would assist residents but cannot recall a time where staff were humiliating or verbally abusing residents. W1 has not seen or heard any staff verbally humiliating or verbally abused the resident. Based on the interviews conducted with clients and staff and based on observation and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the above allegations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Licensee, Dominica Olivia and a copy of the report was provided.