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Inspection visit

complaint

TERRACES OF LOS GATOS, THELicense 430708817
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

On 06/16/20, LPA interviewed staff at the facility and subsequently requested for documents of the facility’s correspondence with R1’s responsible party (RP). On 06/17/20, the facility provided the department with correspondence information they have provided to R1's RP. Between 10/02/20 and 11/23/20, the department obtained from RP, records of correspondence information between RP and the facility. Based on records review, RP signed a request form to access resident’s medical records on 04/25/20 and re-submitted a copy to the facility on 05/12/2020 as RP has not received R1's medical records from the facility. The request was dated from the resident’s admission date of 01/15/20 up to 12/31/20 (present). RP also provided a signed authorization form from R1’s doctor, for use or disclosure of resident’s health information. The form authorizes the facility to release all health information to RP pertaining to R1’s medical history, mental or physical condition and treatment received. As of the date of the complaint (05/12/20), the facility has only provided RP with resident’s medical records between 04/24/20 until 05/02/20. Based on a review of the facility's policy on medical records request, the facility has to notify their Legal/Risk Management Team wherein the facility did not refer this request which should have been handled accordingly hence the documents being released were incomplete and/or incorrect documents. The Garden Grove Director and the Resident Services Director had ongoing communication with the RP in various emails with ED and management team. ED stated, "... that any delays were certainly not intentional, as our fullest attention was providing direct care for the resident .." After a month from the date it was requested, R1's medical records were provided to R1's RP on 05/15/2020. This agency has investigated the complaint allegation listed. Based on interviews, review of records, and observations, the Department has found that the complaint allegation is unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. This report was reviewed with and signed by Charmaine Verador and Sandy Mirasol. A copy of the report was provided.

Citations

6 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.17(b)(2)(D)Type A

    (D) A third-party contractor or other business professional retained by the client and at the facility at the request or by the permission of that client. These individuals may not be left alone with other clients.This requirement is not met as evidenced by: Based on record review and interview, R1's private caregivers S1, S2, S3 were left alone in R1's room and had access to the facility and left unattended which poses a potential Health, Safety, or Personal Rights risk to persons in care.

  • 87355(e)Type A

    87355 Criminal Record Clearance: (e) All individuals subject to a criminal record review ... shall prior to working, residing or volunteering in a licensed facility. (1) Obtain a California clearance or a criminal record exception....This requirement is not met as evidenced by: Based on interview and observation, S1, S2, and S3 worked for R1 and reside at R1's apartment without a criminal background clearance which poses a potential Health, Safety, or Personal Rights risk to persons in care.

  • 87405(b)Type A

    (b)The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply.This requirement is not met as evidenced by: Based on interview with Wellness Director and Independent Living Director of Resident Services failed to do any detailed followup on the financial abuse and completed an assessment on R1 which poses an immediate Health, Safety, or Personal Rights risk to persons in care

  • 87466Type A

    Observation of the resident: The licensee shall ensure that residents are regularly observed for changes ...and that appropriate assistance is provided when such observation reveals unmet needs. This requirement is not met as evidenced by: Based on record review and interview, R1 is bedridden with contractures, incontinent (bowel and bladder), unabe to care for self including medication management due to neurocognitve disorder which requiring needs care and supervision which poses an immediate Health, Safety, or Personal Rights risk to persons in care.

  • 87606(c)Type A

    87606 Care of Bedridden Residents: (c) To accept or retain a bedridden person, other than for a temporary illness or recovery from surgery, a facility shall obtain and maintain an appropriate fire clearance as specified in Section 87202(a). This requirement is not met as evidenced by: Based on interview, observation and record review, R1 is bedridden per physician's report and the room in whcih resident currently resides in does not have a bedridden clearance from Fire Department poses an immediate Health, Safety, or Personal Rights risk to persons in care

  • 87616(a)Type B

    Exception for Health Conditions: (a) ...the licensee may submit a written exception request if he/she agrees that the resident has a prohibited and/or restrictive health condition but believes that the intent of the law can be met through alternative means. This requirement is not met as evidenced by: Based on observation and record review, the IL director did not submit an exception request for R1’s suprapubic catheter which poses a potential Health, Safety, or Personal Rights risk to persons in care

FAQ · About this visit

Common questions about this visit

What happened during the July 11, 2023 inspection of TERRACES OF LOS GATOS, THE?

This was a complaint inspection of TERRACES OF LOS GATOS, THE on July 11, 2023. The inspection found no deficiencies and no citations were issued.

Were any citations issued to TERRACES OF LOS GATOS, THE on July 11, 2023?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.