Incident investigation·June 6, 2025

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced case management visit and met with Assisted Living Director Lady Anthonett Turman (ALD). On 6/4/2025, the department received an incident report from ALD. On 6/3/2025 at 11:25AM, ALD received a notice from resident R1 that his/her bank account has been hacked. There were 3 transactions he/she cannot recognize. ALD spoke with R1 and R1's family member. ALD suggested R1's family member to report to police depart. On 6/6/2025, LPA interviewed ALD. ALD stated on 6/4/2025, R1's old bank account was closed and a new bank account was opened. On 6/6/2025, R1's bank already reimbursed the full amount of money of the 3 unknown transactions to R1. ALD provided the police report case number. ALD stated R1 did not leave bank statement in the room and did not have any missing check. LPA toured R1's room in the assisted living unit and interviewed R1. R1 stated he/she does not have any complaint. R1 stated the facility staff are helpful. R1 confirmed he/she received the full amount of money of the 3 unknown transactions. LPA requested R1's physician report and appraisal needs and service plan. This case needs further investigation. Exit interview was conducted with LAD. The report was provided to ALD for review and signature. A copy of the report was provided to ALD.