Complaint·January 19, 2024

On January 13, 2024, LPA Monter interviewed S1. S1 denied the allegations and stated staff don’t hit/yell at residents. S1 stated the staff don’t deprive residents’ food. Based on a review of R1’s physician’s report dated October 29, 2022, R1 has a mental disorder. Based on a review of R1’s Appraisal Needs & Services Plan, dated February 2, 2023, R1 has a mental disorder. The Department has completed the investigation of the above allegations. Based on interviews conducted and record review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Atienza-Bilan and a copy of the report was provided. Unqualified Staff On December 21, 2022 the department received a complaint alleging staff is unqualified. On December 26, 2023, the department requested staff training documents from ADM. The department reviewed staff training records for Olga’s Care Home For the Elderly. Staff S1-S4 had 10-12 training certificate forms. Staff S1-S4 completed training in the following, but not limited to; ADL's personal care of residents, food prep, medication, resident's rights, bladder/bowel incontinence, dementia, & abuse reporting. The department also reviewed the ADM's training records. The ADM had training on the following, but not limited to; Dementia training, medication training, fall prevention, infection control, DSS laws regulations & polices, Nutrition and working with Hospice. Page 2 Out of 3 Based on interviews conducted, the preponderance of evidence standard has been met therefore the above allegation is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Atienza-Bilan and a copy of the report was provided. Appeal Rights was provided. Page 2 out of 2. The Department has completed the investigation of the above allegations. Based on record review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited, Exit interview conducted with Administrator, Atienza-Bilan and a copy of the report was provided. Page 3 Out of 3.