complaint·March 30, 2026

According to the Care Manager interviewed, the facility is not doing anything wrong. All medications are given as prescribed, however R1 refuses to take them. Care manager indicated that they are notified everytime R1 refuses his/her medications. Regarding the allegation staff hit a resident and resident sustained multiple bruises due to staff neglect or physical abuse, according to the reporting party, during a video visit with R1's psychiatrist, R1 indicated he/she was assaulted and was punched by the administrator causing bruises on R1's palms and all over his/her body. No date or time was provided. Reporting party indicated that this complaint was only filed because he/she is a mandated reporter, however this allegation is unfounded because R1 has a history of making up stories. During the investigation, LPA reviewed R1's file, interviewed the administrator and R1's care manager. Based on R1's file reviewed, R1 has a diagnosis of dementia and anxiety disorder associated with paranoia. According to the administrator, he denied this allegation and indicated he has not had physical contact with R1 nor has he observed any visible bruises on R1. In addition, the Care Manager and private caregiver from Sage Elder Care Solutions did not observe any bruises or injuries and no staff, caregivers, or other parties independently reported concerns of abuse to either of them. Regarding the allegation, staff is retaliating against a resident, according to the reporting party, the administrator is retaliating against R1 and victimizing R1 because of the complaints previously made. No further information is forthcoming. Reporting party indicated that this complaint was only filed because he/she is a mandated reporter, however this allegation is unfounded because R1 has a history of making up stories. During the investigation, LPA interviewed the administrator and care manager. According to the administrator, he denied this allegation and indicated that R1 makes accusations against him and the staff, however for most of the day, R1 has a private caregiver that provides care to R1 and for hours that there is no private caregiver, R1 remains in his/her room and two facility staff attend to her when required. According to the Care Manager, R1 has not provided them with specific retaliatory action by facility staff. Care Manager indicated that he/she has not personally witnessed any retaliation and indicated that the facility is not doing anything wrong. Due to R1's behaviors, R1 has a history of making up stories. Based on the above information, the Department has found that the above allegations are to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. Report is reviewed with administrator and a copy is provided.