complaint·May 2, 2024

Cont. HSC section 1771(d)(1) requires that “at least part of the meeting shall be conducted without the presence of continuing care retirement community personnel”, based on the times provided, part of the meeting was conducted without CCRC personnel. The statutes do not prohibit CCRC personnel being present and in this case the staff member was not asked to leave the meeting; therefore, this allegation is unfounded. Based upon the review and investigation into the third allegation (CCRC is Limiting and/or restricting the ability of residents to communicate with the Provider Board and informing them they must go through the Executive Director to communicate). AGPA reviewed Saratoga Retirement Communities Communications Policy and Residents’ Handbook, dated January 2023. Both address the communication policy and steps residents can take to address questions and issues. AGPA found that the policies are in compliance with HSC section 1771.7(c)(4). In addition, there is no evidence that the community, nor providers, failed to follow the channels of communication listed in the Communications Policy or Residents’ Handbook; therefore, this allegation is unfounded. The Department has investigated the above allegations, and has determined that the allegations are Unfounded, meaning that the allegations were not supported or proven by evidence. Findings were delivered via telephone with Sarah Stel, Executive Director. Signed copy emailed and saved in file.