Office review·December 8, 2025

An informal meeting was conducted today at the San Jose Adult and Senior Care Regional office. Present in the meeting was Licensing Program Manager (LPM) Romeo Manzano, LPM Christine Kabariti, Licensing Program Analyst (LPA) Manuel Monter, Administrator / Licensee Eliza Daquioag During the meeting, LPM discussed the informal meeting process as a course of action for the facility to achieve compliance with Title 22 Regulations. The administrative action process was discussed by LPM. This informal meeting was initiated due to a recent serious violation issued to the facility at the conclusion of a complaint investigation (26-AS-20250710151220), regarding the allegation facility staff restrained resident. During office visit, deficiencies were discussed. LPA and LPM requested the facility ADM provide an action plan to discuss the following, Due 12/22/2025: Ensure resident's personal rights are not violated and residents are not restricted in their movement. How the facility staff will be trained in dealing with the many types of behaviors related to residents with neurocognitive disorder associated with behaviors such combativeness, confusion in the facility. How the facility will ensure residents appraisals are updated in writing as frequently as necessary to note significant changes in condition and to keep the appraisal accurate. How the facility shall be trained regarding personal rights and reporting requirements. During this office visit, LPM's and LPA's informed Licensee, the complaint dated July 10, 2025, 26-AS-20250710151220, to amend findings for the allegation: Facility is not meeting the hygiene needs of residents in care, from Substantiated to Unfounded, due to additional information The Department inadvertently did not issue Title 22 code of regulation, 87468.1 Personal Rights of Residents in All Facilities(a)(1), on August 22, 2025. RO provided PIN 22-24-ASC Collaborating With Home Health Agencies and Hospice Agencies To Provide Care To Residents RO provided the Licensees information regarding the Department’s technical support program (TSP) and provided a TSP brochure, Community Care Licensing Division (CCLD) website www.cdss.ca.gov The Licensee was advised a the end of the office meeting that non-adherence to the plan will result in a non-compliance conference. Deficiencies are being cited during this meeting, see LIC809-D. This report was reviewed and explained to Administrator / Licensee Eliza Daquioag. Appeal Rights were provided.