complaint·September 19, 2023

Regarding the allegation that facility is in disrepair, it was reported that locks don’t work, and door would not close properly. Based on interview, record review and observations, LPA visited the room of the R1 and observed that the door lock is fixed and closes properly. All belongings of R1 are intact. Therefore, based on the interviews conducted, files reviewed, and information collected, the allegations that resident not being provided adequate food service and facility is in disrepair are UNSUBSTANTIATED, meaning that although the allegations may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred. Report is reviewed and a copy is provided.