complaint·September 25, 2023

According to interviews conducted, once facility was made aware of the bruising, P1 wasn’t allowed to care for R1, and was requested to leave the facility. This was also with request from RP. There was constant monitoring with R1 and this was the only incident reported while resident was under care of P1. It was also stated in interviews that, P1 was made aware of not locking the door of the room. It was a onetime incident and didn’t happen again. Even if the resident room is locked, Med Techs or other caregivers in the facility can still enter due to them having keys to resident rooms. Therefore, based on the interviews conducted, files reviewed, and information collected, the allegation that staff did not protect resident from physical abuse is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred. Report is reviewed and a copy is provided.