complaint·September 25, 2023

Regarding the allegation that facility did not communicate with authorized representative about leaving facility, RP stated that there was no advice from facility that there will be an outing for R1. Based on interviews, residents are presented with different activities. They are to decide if they want to join said activities or not. Residents who join these facility activity are able to make decisions for themselves. No prior authorization needed from family members unless stated otherwise. Since residents are able to decide for themselves, if they wanted to attend and a family member doesn't want them too, the facility will follow the residents decision because it is residents their right. Regarding the allegation of residents not wearing mask on outing, RP saw photo of an event showing R1 wearing mask underneath his/her nose. LPA reviewed facility's COVID protocols during this time and it stated there that only fully vaccinated visitors are allowed to attend the event, and that proof of vaccine documentation is required. All residents and visitors must wear surgical masks during any visit. While masking during this time is a must, it is not required. And during an event where residents play or exert some effort, masks might fall. Facility still tries to encourage residents to wear the mask. Based on interview, staff mentioned that everyone in the event has been verified to have been vaccinated and temperature checks were done. There were no reports where any one of the attendees got COVID during this event. Therefore, based on the interviews conducted, files reviewed, and information collected, the allegations mentioned are UNSUBSTANTIATED, meaning that although the allegations may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred. Report is reviewed and a copy is provided.