complaint·January 14, 2026

Regarding the allegation that staff did not respond in a timely manner to the resident’s call for assistance, the Department conducted an investigation that included a review of records and interview. The LPA observed the Administrator and Director of Resident Services test the call buttons, bed sensor, and pull cords in different resident rooms in each floor of the facility. Caregiver staff responded to each activation within an appropriate time frame. The information obtained during the investigation was contradictory, and there was insufficient documentation and corroborating evidence to substantiate that staff failed to respond to the resident’s request for assistance in a timely manner during the investigation period. Regarding the allegation that the facility’s call system was in disrepair, the Department conducted an investigation that included a review of records and an interview with the resident R1. The LPA observed the Administrator and Director of Resident Services test the call buttons, bed sensor, and pull cords, confirming that activation generated timely alerts to staff. The information obtained during the investigation was contradictory, and there was insufficient documentation and corroborating evidence to substantiate that the call system was malfunctioning. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove whether the allegations did or did not occur, therefore the above allegations are UNSUBSTANTIATED. Report is reviewed and a copy of this report is provided to the administrator.