complaint·October 22, 2021

On 06/23/2021, 3 residents were interviewed. 3 out of 3 residents stated they have not been overcharged for rent or anything else at the facility. 3 out of 3 residents stated their monthly charges have been the same every month. LPA attempted four times to interview 1 other resident but was unable to because the resident was sleeping or not at the facility at the time of the interview. A review of the facility records showed the facility has no policy on property damage charges or liability for residents. R4’s record showed that R4 damaged some property while at the facility. A review of the price estimate showed the alleged damages to cost $7065 to fix; however, during the investigation, it was stated the alleged victim did not feel like they did all the damages listed on the price estimate. R4’s record showed that R4 signed a form stating R4 was not forced to comply or make payment for the damages and late rent owed to the facility. R4’s record also showed R4 paid for damages but at a reduced rate of $6200. The Department has investigated the above allegation. Based on interviews and records reviewed, the Department found the above allegation is UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur. No deficiencies were cited during today’s visit. Exit interview was conducted with Ramiro Custodio, Administrator. This report was reviewed with Ramiro Custodio, Administrator, and a copy was provided through email for signature.