complaint·April 16, 2021

On 4/16/2021 Licensing Program Analyst (LPA) Chris Hopkins conducted an unannounced complaint investigation regarding the above allegation. LPA met with Administrator Becky Bi via tele-visit due to Covid-19 procedures and explained the purpose of the tele-visit. Regarding the allegations above, LPA David Marrufo conducted the investigation, and based on interviews with Administrator, Licensee, and staff it appeared to be a misunderstanding about the eviction of the resident. The resident never received an eviction notice. Licensee and Administrator suggested the resident be moved to where the responsible party wanted him/her, due to the responsible party stating they were looking for another care home. Too much time has lapsed regarding the rest of the allegations, therefore the Department does not have enough evidence. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. Report was discussed with and emailed to Administrator Becky Bi for signature.