complaint·July 13, 2023

6 out of 6 residents interviewed stated that they have never seen staff use swear words at residents receiving care. 6 out of 6 residents interviewed stated that they could not remember a time when staff told them that they were liars or that they were lying. Interviewed staff member (S1) stated that they have never seen or heard of staff members speaking condescendingly to residents. S1 stated that they had hears of an incident that occurred years ago where a staff member "got agitated" with a resident. When asked to elaborate, S1 stated that they were not aware of the details, as it happened a long time ago and she wasn't present for the incident. LPA asked S1 if they ever followed up for details, but S1 stated that they had not, because they believed that the incident was nothing more than a common disagreement. During tour of the facility, LPA did not observe any evidence indicating verbal/physical abuse or tension between residents and staff. This Department has investigated the above allegation. Based on interviews and LPA observation the Department has determined that the allegation was Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview conducted. This report was reviewed with Administrator Nenita Abad and a copy with appeal rights was provided.