Complaint·October 26, 2024

Based on facility records review, interviews with residents and staff on the information provided, it was unclear if staff did not treat resident with dignity and respect, therefore the allegation was deemed UNSUBSTANTIATED. Staff did not administer resident’s medication - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records indicate that staff have had the six-hour Medication Training Program. Four hours of initial instruction & 2 hours of hands-on shadowing. LPA reviewed Medication Administration Records (MARS) from residents in care from May 2022 through August 2022 and were in compliance. Staff interviewed stated most residents take their medications when told, if not we come back to them. If a resident doesn’t take their medication, we mark in their Medication Administration Records (MARS) and notify parties involved if needed. Residents interviewed stated that they are given their medications on time and staff give it to them properly. Based on facility records review, interviews with residents and staff on the information provided, it was unclear if staff did not administer resident’s medication, therefore the allegation was deemed UNSUBSTANTIATED. Staff yell at residents - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records review, interviews with staff, and residents in care. Staff have been trained on how to recognize & report elder abuse & understanding mental illness with residents with schizophrenia. Staff interviewed stated that they would report immediately to management if they were to see any staff yell at residents in care. Residents interviewed stated that they have not been yelled at by staff. Based on facility records review, interviews with residents and staff on the information provided, it was unclear if staff yell at residents, therefore the allegation was deemed UNSUBSTANTIATED. Staff confined resident to room - LPA Lund interviewed staff, and residents in care. Based on interviews with staff, and residents in care. Staff interviewed stated that they have never told any residents to staff in their rooms unless it was under if they have had COVID-19 and we would try to tell residents in care to stay in their rooms. Residents interviewed stated that they have never been forced to stay in their rooms. Based on interviews with residents and staff on the information provided, it was unclear if staff confined resident to room, therefore the allegation was deemed UNSUBSTANTIATED. Facility has rodents - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on reviewed facility records, interviews with staff, and residents in care. LPA Lund reviewed Clark Pest Control report dated 5/6/2022 states the facility is clear of rodents. LPA Lund reviewed pest control reports from 4/29/2024 through 10/24/2024 states the facility is clear of pests and rodents. Staff interviewed stated that have not seen any rodents are pests at the facility. Residents interviewed stated that have not seen any rodents are pests at the facility. Based on facility records review, interviews with residents and staff on the information provided, it was unclear if staff failed to keep facility free of pests, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.