Complaint·October 26, 2024

Based on facility records review, interviews with residents and staff on the information provided, it was unclear if staff does not treat resident with dignity and respect, therefore the allegation was deemed UNSUBSTANTIATED. Administrator threatened resident - LPA Lund interviewed staff, and residents in care. Based on interviews with staff, and residents in care. Staff interviewed stated that they would notify management or call 1-844-LET-US-NO if they where to see the Administrator threatened a resident. Residents interviewed stated that they have never seen Administrator threatened any residents in care. On 10/10/2022 LPA David Marrufo interviewed six residents and three staff who stated they have never seen a administrator threaten an resident. Based on interviews with residents and staff on the information provided, it was unclear if administrator threatened resident, therefore the allegation was deemed UNSUBSTANTIATED. Staff did not let resident use the facility's telephone - LPA Lund interviewed staff, and residents in care. Based on interviews with staff and residents. Staff interviewed that resident have always been able to use the phone. Residents interviewed stated that they have been able to use the phone. On 10/10/2022 LPA David Marrufo interviewed six residents and three staff who stated they have been able to use the phone. Based on interviews with residents and staff on the information provided, it was unclear if staff did not let resident use the facility's telephone, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.