Complaint·November 9, 2024

On 8/2/2023 R1 called 911 to go to the ER. On 8/4/2023 San Jose police officer interviewed R1 regarding the incident on 8/2/2023. San Jose police officer interviewed case manager, Administrator Merle Laurel, and care staff from the facility. Case manager for R1 stated to the officer that R1 would not be going back to the facility and would find new housing. Functional Capability Assessment dated 7/14/2023 states that R1 loses balance easily which leads to R1 falling. Doctor recommended that R1 use a walker to help with walking. Staff stated to LPA Lund that R1 would refuse to use the walker. San Jose Police report-SJ 2023-232160140- States that no injuries completed. Based on facility records review, San Jose Police Report-SJ 2023-232160140, interviews with staff, and residents in care on the information provided, it was unclear if staff physically abused resident, therefore the allegation was deemed UNSUBSTANTIATED. Staff neglected resident - LPA Lund reviewed facility records, San Jose Police report-SJ 2023-232160140, interviewed staff, and residents in care. Based on facility records review, San Jose Police report-SJ 2023-232160140, interviews with staff, and residents in care. Resident (R1) was placed at the facility on 7/14/2023 and Functional Capability Assessment dated 7/14/2023 states that R1 loses balance easily which leads to R1 falling. Staff interviewed stated that they would continually remind R1 to use walker and on 8/2/203 R1 called 911 to go to the ER. On 8/4/2023 San Jose police officer interviewed R1 regarding the incident on 8/2/2023. San Jose police officer interviewed case manager, Administrator Merle Laurel, and care staff from the facility. Case manager for R1 stated to the officer that R1 would not be going back to the facility and would find new housing. Residents interviewed stated that staff treat well and here to help them when needed. San Jose Police report-SJ 2023-232160140- States that no injuries completed. Based on facility records review, San Jose Police report-SJ 2023-232160140, interviews with staff, and residents in care on the information provided, it was unclear if staff neglected resident, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.