Complaint·September 28, 2024

Page 2 of 2. On 9/8/2023, LPA Rai conducted interviews with 4 residents (R1-R4). Four out of four residents stated they have not seen facility staff hit a resident. R1 stated he/she has not seen or heard the staff hitting the residents. R1 stated the facility staff hit one of the residents but was not able to further explain when this incident occurred, and which staff hit which resident. R1 stated “he/she does not know” which staff are hitting the residents. Based on record review of R4’s Physician’s Report dated 7/20/2021 which stated R4 has a mental health condition which may have hallucinations, delusions and manic episodes. Based on review of R4’s Needs and Services Plan dated 1/1/2023, R4 is preoccupied with self-thoughts and talking and has loud outburst at times which may not be "redirectable". Based on the interviews and record review, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the above allegation did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with House Manager, Eugene (Eugenio) De Leon and a copy of the report was provided.