complaint·November 9, 2024

The facility attempted to provide R1 other options however all R1 wanted was a small amount of rice and mashed potatoes as the resident’s throat continued to hurt. In addition, the facility conducted a care conference with the R1’s case manager to find the next steps to help support R1. Based on the information gathered, it is unclear if the facility did not follow a physician’s order for a special diet. Allegation: Resident was yelled at in the facility. It was alleged that facility residents were yelled at in the facility. During the course of this investigation, LPA conducted resident and staff interviews. Based on 3 staff interviews, it was denied that staff yelled at a resident in the facility. 3 out 3 staff members deny that they have witnessed any other staff members yelling at residents during their shifts. An interview with 5 residents were conducted, 5 out 5 residents state deny that they have been yelled at by staff members or any other residents. 5 out 5 residents deny that they have yelled at or have heard any other residents yell at each other. Based on the information gathered, it is unclear if the resident was yelled at in the facility. Allegation: Resident did not feel safe at the facility. It was alleged that the facility residents did not feel safe at the facility. During the course of this investigation, LPA conducted resident and staff interviews. Based on 5 resident interviews. 5 out 5 residents state that they feel safe at the facility. 5 out 5 residents state that staff make them feel safe and do not report any issues at this time. Based on the information gathered, it is unclear if the facility residents do not feel safe at the facility. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.