complaint·November 9, 2024

services. A review of R1’s records confirm that while the facility did charge the correct SSI/SSP Basic Service Rate, they did not charge R1 with the additional service rate of $13.98. Based on the information gathered, it is unclear if the facility is not adhering to SSI/SSP Basic Service Rate. Allegation: Facility does not keep grounds free of litter It was alleged that the facility does not keep grounds free of litter. During the course of this investigation, LPA conducted interviews and toured the facility. Based on interviews conducted, it was learned that the facility does have staff conduct housekeeping duties including but not limited to cleaning resident rooms, bathrooms, kitchen, mopping, disinfecting, and cleaning the outside surroundings. In addition, the facility conducts 2 hour rounds outside to ensure that facility grounds are free of any litter. LPA toured the facility on 10/12/2024 which included but were not limited to the kitchen, resident rooms, bathrooms, and outside grounds. During the course of this visit LPA did not find any indication that the facility does not keep grounds free of litter. The outside area also had a designated area for smoking purposes in which cigarette buds were ensured to be disposed of in the designated area. Based on the information gathered it is unclear if the facility does not keep grounds free of litter. Allegation: Facility does not have sufficient staff to provide care to the residents It was alleged that the facility does not have sufficient staff to provide care to the residents. During the course of this investigation, LPA conducted interviews and reviewed facility documentation. Based on interviews conducted with 3 staff. 3 out 3 staff state that they believe that they have sufficient staff to provide care to the residents. An interview with 5 residents was conducted. 5 out 5 residents deny not being able to obtain help from staff. 5 out 5 residents state that they do not have any issues with the care that they obtain from the staff. In addition, LPA reviewed facility records that show that they have at minimum 3 staff members and a medication technician on site to provide care and supervision on site at all times. Based on the information gathered it is unclear if the facility does not have sufficient staff to provide care to the residents. Allegation: Facility does not provide the residents with basic services to include hygiene items It was alleged that the facility does not provide the residents with hygiene items. During the course of this investigation, LPA conducted interviews and reviewed facility documentation. Based on interviews conducted, staff denied that they do not provide residents with hygiene items. It was found that hygiene items were stored at the facility which included but were not limited to, body soap, shampoo, conditioner, toothbrushes, and toothpaste. Many times family members will provide the facility with additional supplies such as electric shavers to help assist with their loved ones at the facility. An interview with 5 residents was conducted. 5 out 5 residents deny that they have to provide their own hygiene items. 5 out 5 residents state that the facility provides everything for them. In addition, LPA reviewed facility storage and found that the facility houses hygiene supplies. Based on the information gathered it is unclear if the facility does not provide the residents with hygiene items. As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.