complaint·January 4, 2023

Resident is in need of hearing aids: On 12/10/2021, and 05/19/2022, LPA interviewed ADM. ADM stated facility provided ear phone to R1 when R1 watches TV or when listens to music. R1 was seen by two doctors who conducted hearing tests for R1 on 3/17/2022 and 3/31/2022. Both doctors did not recommend R1 to wear hearing aids. Based on the documents reviewed and interviews conducted, R1 is not in need of hearing aids. The Department has investigated the above allegations. Based on the investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNFOUNDED , meaning that the allegation is false, could not have happened and/or is without a reasonable basis. No citations noted at today’s compliant investigation visit. Exit interview was conducted with ADM. A copy of this report was provided to ADM. Resident is in need of dental x-ray: On 12/10/2021, LPA interviewed staff S1. S1 stated facility caregivers assisted R1 to brush teeth daily. On 12/10/2021 and 05/19/2022, LPA interviewed ADM. ADM stated that facility requested a dentist to come facility to check and evaluate R1's teeth on 11/01/2021. Dentist did not recommend dental X-ray. ADM stated the facility had dentist regularly came to facility to check and evaluate residents' teeth. ADM stated the facility caregivers check/monitor R1's teeth every day, and help R1 to brush teeth twice every day. On 9/22/2022, LAP interviewed ADM. ADM stated R1's teeth have no problem. ADM stated R1 has no problem for eating, and R1 eats 3 meals every day. ADM stated caregivers assist R1 to brush teeth daily. ADM stated dentist said R1 has no problem for R1's teeth. On 1/3/2023, LPA received the doctor's report in writing. The doctor suggested Dental X-ray for R1 if R1 can tolerate the procedure. The doctor did not specify whether R1 can tolerate the procedure or not. The department has investigated the above allegation. Based on the investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. No citations noted at today’s complaint investigation visit. Exit interview was conducted with ADM. A copy of this report was provided to ADM.