complaint·April 9, 2025

It was alleged that on January 11, 2025 R1 was hit by a staff member (S1). 3 staff members were interviewed. Based on staff interviews, it was stated that on January 11, 2025, staff (S2) was assisting R1 in the bathroom when R1 began getting physical with S2. While S2 was assisting R1, R1 defecated on the bathroom floor and asked staff (S1) for assistance. S1 stepped in to assist S2 while R1 was getting physical by swinging his/her hands and hitting the staff. S1 states that during the incident you could hear R1's hands hit the counter and toilet. For R1's safety, S1 was trying to move R1 to the toilet and once he/she sat on the toilet, both staff left the area to allow R1 to calm down. S1 states the situation became really loud because R1 was screaming. 2 out of 2 staff (S1 and S2) who were part of the incident denied physically abusing R1. Staff conducted a body check, where staff observed R1 sustained a scratch on his/her chin and small bruise on his/her finger from R1 swinging his/her arms. There were no other bruises observed throughout R1's body. A resident at the facility was interviewed. Based on interview, the resident only heard yelling coming from the bathroom during the incident. Resident denied staff hurting him/her and denied physically seeing staff hurt R1. Resident (R1) was interviewed, who denied staff physically hurting him/her at the facility. Staff stated that R1 has many incidents with telling lies. The review of R1’s records corroborates this statement. The Department has investigated the above allegation. Based on interview, record review and observation the above allegation is unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with staff, Raul Santos and a copy of the report was provided.