Complaint·May 7, 2025

Resident R2 stated R1 has been screaming. R2 stated R1 will Storm up and down the hallways. R2 stated R1’s screaming became unnerving and happens many times at night. LPA asked R2 how loud R1 is and if he/she can describe the noise. R2 stated R1 mostly yells in his/her room. R2 described the sound like an animal that can be heard pretty much through the entire home. R2 stated when R1 yells, The staff will go to talk to R1 to calm him/her down. 3 Out of 6 residents (R3, R4, R6) interviewed stated they haven’t heard screaming or yelling at the facility day or night. R5 stated around the time when R1 first moved in, there was a day when R1 was talking really loudly. R5 stated R1 wasn’t screaming or screeching. R5 stated the loud talking only occurred 1 time. R5 stated he/she hasn't heard yelling/screaming or screeching and has had no issues. LPA interviewed staff S1 and S2. S1 and S2 stated when R1 first moved in, he/she was agitated and talk in a loud voice. S1 and S2 stated R1 did not scream/yell. S1 and S2 stated they responded to R1 speaking loudly. Staff S1 and S2 stated they spoke to R1 and redirected R1 to help R1 calm down. Both staff interviewed stated R1 has calm down and not had any incidents since then. LPA interview ADM Ladwig. ADM stated R1 has had 2 incidents where R1 was speaking loudly. ADM stated R1 was not screaming or yelling. ADM stated on March 31st, 2025, R1 was talking loudly. ADM stated staff attempted to redirect R1. ADM stated they would ask R1 what he/she wants and ask what the problem is. ADM stated that day R1 was not cooperating and complaining about a potential doctor visit the following day. ADM stated staff attempted to redirect R1, but R1 continued to talk loudly in his/her room. ADM stated R1 was taken to a local hospital, to be re-assessed because R1 was having trouble sleeping. ADM stated R1 was prescribed a new medication. ADM stated regarding the outburst on April 22, 2025, one of her residents had complained about R1 yelling. ADM stated this occurred on April 22, 2025, 5:24am. ADM stated R1 doesn’t yell. ADM stated R1 is talking loud to him/herself. ADM stated that she was informed that it bothers some of the residents. ADM stated R1 isn’t yelling. R1 is just talking loud. ADM stated when R1 was talking loudly, staff will try to redirect R1. ADM stated they reported this changes to R1’s physician and the behaviors has been fine since they have updated R1’s medications. Page 2 Out of 3. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Residents are smoking inside the facility On April 22, 2025, the Department received a complaint alleging residents are smoking inside the facility. On April 23-30, 2025, LPA Monter interviewed residents R1-R6. Resident R1 declined to be interviewed. R2 stated he/she is not sure where R1 is smoking. R2 stated R1 might be smoking in his/room or in the outside deck but cannot be 100% sure. 4 Out of 6 residents (R3-R6) interviewed stated they have never seen residents smoking inside the facility. LPA interviewed staff S1 and S2. Both staff interviewed stated only resident R1 smokes. S1 and S2 stated R1 smokes outside in the smoking area. Both staff interviewed stated they have never seen R1 smoking inside the facility. LPA interview ADM Ladwig. ADM stated the only resident who smokes in the facility is resident R1. ADM stated there is an area where R1 can smoke. ADM stated R1 knows to smoke there. ADM stated R1 does not smoke inside the facility. ADM stated she has never seen or heard about R1 smoking inside the facility. The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis. This report was reviewed with Administrator Ladwig via phone call. ADM stated Lead Staff Joey Cervantes can sign on her behalf. A copy of the signed report was provided. Page 3 Out of 3. END OF REPORT.