complaint·May 24, 2022

Admin stated that the new phones were installed one at a time inside resident rooms, and that when old phones ceased to function, they were replaced within a couple days. Admin stated that all CNA's on the facility floor had work phones that residents are allowed to borrow as needed, and that residents have alternate means of telecommunication in the event of personal phone outages. LPAs observed resident phones to currently be functioning properly. LPAs interviewed 4 residents at the facility. 2 out of 4 residents interviewed stated that they have never had issues with their phones. 1 out of 4 residents stated that they have their own cell phone, so they never need to use the facility provided phones. 1 out of 4 residents stated that they did not feel comfortable making a determination. In interviews with facility staff members, 2 out of 2 staff members stated that they always have a work phone when working CNA duties, 2 out of 2 staff stated that they allow residents to use their phones when requested. 2 out of 2 staff stated that in the event of residents not having phones that work, they can push their signals to summon staff to use their phones. The Department has investigated the above allegation. Based on interviews conducted, records reviewed, and LPAs' observations, the Department found the above allegation to be UNSUBSTANTIATED . An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation did or did not occur. Exit interview conducted with Administrator Travis Clawson and a copy of this report was provided.