complaint·May 2, 2024

On 5/2/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with the Director of Staff Development (DSD), Josephine Almonte & Administrator in Training (AIT), Josh Nabrotzky. LPA explained the purpose of today's visit. Regarding the allegation of staff are not ensuring that the facility phone system is in working order, reporting party (RP) stated that telephone service was not working December 15 through 17, 2022 and then on December. No one is answering the main facility number. LPA interviewed Administrator Travis Clawson and he stated that there wasn’t any disruption of phone services during this time. Aside from the phone numbers posted, the responsible parties know who else to contact if no one is answering the main line. LPA also interviewed AIT and it was mentioned that if there were issues like power outages, the facility uses an application called Clinic Connect where they can send updates straight to family members. DSD also mentioned that contact numbers of staff in the facility are provided to responsible parties upon moving in of a resident. LPA observed postings of phone numbers in bulletin boards and elevators whom family members or responsible parties can contact if the mainline is not available. There were also no incident reported of any outages during this time. Based on interviews, the department has determined that that the allegations were false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED. Report is reviwed and copy is provided.