Complaint·December 27, 2024

Page 2 - LIC9099 Per these interviews, staff did provide dental hygiene regularly and provided documentation to show a recent dental visit at the time of the complaint. Staff also confirm that they met incontinence needs during the night and took steps to change and help prevent any rashes or infection. Staff provide medications and vitamins as prescribed but cannot force a resident if they refuse. This is marked in the records if refused. The facility did not maintain a regular hydration log at the time, but staff interviews stated that they did encourage regular hydration to the resident and water cups were provided to resident. There was a cup present in the room that is a designated size and the daily goal is to have residents consume a certain number of ounces to ensure hydration. Cups were observed in other resident rooms as well. 3/3 residents interviewed showed that the facility provided the services needed as indicated in the allegations received, and did not have any complaints or issues regarding each allegation pertaining to their care. Based on interviews conducted, and documentation reviewed that was received, these allegations are unsubstantiated. It cannot be determined that all these allegations took place described. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with staff person Rex Deocales and a copy of this report is provided on this day.