complaint·August 31, 2023

The Department has completed the investigation of the above allegations. Based on interviews conducted and record review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Resident(s) not allowed to use the phone while in care. On 11/16/2021 the department received a complaint alleging residents are not allowed to use the facility phone. On 08/31/2023 LPA Monter interview 4 out of 4 residents. All residents interviewed stated they have access to the facility phone and can use it. LPA interviewed ADM and S2. ADM stated all residents have access to the facility phone and can use it. S2 stated the residents have access to the phone with no restrictions. The Department has completed the investigation of the above allegations. Based on interviews conducted and record review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. This report was reviewed via phone call with Administrator Okoro and staff member Burchelle signed on ADM's behalf. A copy of the report was provided. Page 2 out of 2 Based on review of R1’s Physician Report dated 9//09/2020, R1 has a dementia diagnosis and R1 is not able to leave the facility unassisted. R1 also has wandering behavior. A review of R1's preplacement appraisal, states that R1 has a diagnosis of dementia. Based on interviews and documents reviewed, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed via phone call with Administrator Okoro and staff member Burchelle signed on ADM's behalf. A copy of the report was provided. Appeal Rights was provided. Page 2 out of 2.