complaint·August 22, 2023

Staff handled resident(s) in rough manner: On 8/22/2023, LPAs interviewed Administrator Assistant (AA) NICK ELSOUSOU. Current roster of residents and LIC500 were obtained. AA stated the last working date of staff S1 was 10/07/2022. LPAs interviewed staff S2. S2 stated he/she worked with S1. AA and S2 stated they did not witness or hear any incidents that S1 treated residents in rough manner. LPAs interviewed staff S3 and S4. Both of them did not know S1, and they did not hear any incidents that staff treat residents in rough manner. LPAs interviewed S1 over the phone. S1 denied the allegation, and claimed he/she is a good caregiver. LPAs interviewed 15 residents. 8 out 15 residents were unable to communicate and answer LPA's questions. 2 out of 15 residents (R1, R2) were living in the facility prior to the complaint being filed. R1 is unable to communicate. R2 stated he/she did not witness or hear any incident that S1 treat resident in rough manner. 8 out of 15 residents moved in the facility after October 2022, and they did not know S1, and did not hear any compliant regarding staff treat resident in rough manner. All residents interviewed denied being treated in a rough manner by staff. The Department has investigated the above allegation. Based on interviews conducted with staff and residents, the department has found the above allegation is unsubstantiated. An unsubstantiated finding indicates that although the allegation may have happened and/or is valid there is not a preponderance of evidence to show the alleged violations did or did not occur. No deficiencies were cited per California Code of Regulations, Title 22. This report was reviewed with AA. A copy of the report was provided to AA.