Complaint·May 21, 2024

Staff took resident's personal property: On 08/19/2022, the Department received a complaint with the allegation that the facility staff took resident's personal property. It has been alleged facility staff took a resident's cell phone. On 08/24/2022, LPA interviewed Administrator (ADM). ADM stated residents can use the facility phone and can use their cell phone without restriction. ADM stated only resident R1 has cell phone. ADM stated on 8/16/2022, resident R1 stated his/her cell phone was not working. ADM stated R1 gave his/her cell phone to ADM to figure out why. ADM stated he/she charged R1's cell phone overnight. ADM stated he/she returned R1's cell phone on 8/17/2022 around 8:00AM - 8:30PM to R1. ADM stated on 8/18/2022, R1 told him/her that R1 was unable to find R1's cell phone. ADM stated on 8/18/2022, he/she found R1's cell phone on R1's bed. LPA interviewed resident R1. R1 stated the facility ADM took his/her cell phone for 3 days in the middle of August 2022. R1 stated after that 3 days, he/she can use the cell phone. R1 stated he/she can use the facility phone. LPA interviewed 4 residents. 4 out of 4 stated facility did not take their personal property. 4 out 4 residents stated they did not know facility staff take resident's cell phone. LPA interviewed 2 staff. 2 out 2 staff stated the residents can use the facility phone and cell phone without restriction. Both stated only R1 has cell phone. A review of R1's physician report dated 6/5/2020, R1 has mild cognitive impairment, visual impairment, confusion,.and becoming forgetful. A review of R1's Appraisal Needs and Service Plan dated 03/09/2022, R1 is forgetting where his/her things, and forgetful and confused. Based on interviews and records reviewed, no evidence to indicate that the facility staff took R1's cell phone. Continue on LIC9099-C. Page 2 of 3. Facility is charging resident at random: On 08/19/2022, the Department received a complaint with the allegation that the facility Facility is charging resident at random . It has been alleged facility charges resident to transport him/her to the bank. On 8/24/2022, LPA interviewed 4 resident (R1 - R4). R1 stated he/she was charged $30 by ADM 5 years ago when he/she asked the facility to provide the transportation to bank. R2 stated ADM charged him/her $50 to and from bank. R3 and R4 stated the facility does not charge extra money. LPA interviewed 2 staff. 2 out of 2 staff stated the facility does not charge residents for extra money. LPA interviewed Administrator (ADM). ADM stated the facility charges residents on the transportation for medical/dental and other appointments $25 per hour plus milage. ADM stated the facility notified the residents when they were admitted and it was specified in the Admission Agreement. A review of R1's Admission Agreement dated 6/29/2020, the transportation for medical/dental and other appointments section on page 9 was initiated by R1 and the Admission Agreement was signed by R1. A review of R2's Admission Agreement dated 10/27/2021, the transportation for medical/dental and other appointments section on page 9 was initiated by R2. The transportation section of the Admission Agreement specifies: "The facility shall provided assistance or make arrangements in meeting residents necessary medical and other appointment needs. If the facility is asked to provide transportation, the resident shall bill $25 per hour and milage." Based on the interviews, and records reviewed, no evidence to indicate the facility is charging resident at random. The Department has investigated the above allegations. Based on the investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNFOUNDED, meaning that the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview was conducted with ADM. The report was provided to ADM for signature. A copy of the report was provided to ADM. Page 3 of 3.