Complaint·May 13, 2026

Page 2 of 3. Staff took residents’ food away before residents finished eating. It was alleged that on 01/15/2026, staff removed resident’s food away before resident was finished eating their meal in the dining room. The name of the staff or resident was not disclosed. On 02/18/2026, the Department interviewed 1 staff (S1). S1 stated they are not aware of the incident and did not hear or see this incident occur in the facility. During today’s visit, LPA Rai interviewed 8 staff (S2-S9). 7 Out of 8 staff stated they are not aware of the incident, and they did not hear or see this incident occur in the facility. Staff S4 stated they witnessed the incident occur approximately on 01/15/2026. S4 stated there was a staff (S10) who was assisting a resident to remove the plate from the dining table. S4 stated he/she heard S10 ask the resident if they were done with their meal before picking up with plate. S4 stated another staff member S11 was nearby and saw S10 remove the plate but misunderstood that S10 did not ask the resident if they were done with the meal. S4 stated she informed S11 that the resident was done with the meal and S10 had asked the resident prior to removing the plate. S4 stated S10 did the right thing by asking the resident was done with the meal before picking up the plate from the table, but S11 misunderstood the situation and thought S10 did not ask the resident and removed the plate prior to asking resident’s permission. S4 does not remember the name of the resident. S4 informed LPA Rai both S10 and S11 no longer work at the facility. During today’s visit, LPA Rai attempted to interview 13 residents (R2-R14). 9 Out of 13 residents were participating in activities in the activity room and they were not interviewed. 4 Out of 13 residents agreed to be interviewed. 4 Out of 4 residents (R2-R5) stated that this incident did not occur where staff removed resident’s food away before resident completed their meals at the dining room. 4 Out of 4 residents stated the staff will wait until the resident informs the staff they are done with the meal, or the staff will ask if they can remove the plate with their permission. 4 Out of 4 residents are satisfied with the meal service in the dining room and they appreciate the staff’s assistance during meal service. Page 3 of 3. During the course of the investigation, LPA Rai reached out to staff S10 and staff S11 but LPA Rai was not able to conducted an interview with both staff. The Department has completed the investigation of the above allegation. Based on interviews conducted and record reviews, the Department has found that the above allegation were UNFOUNDED, meaning that the allegation were false, could not have happened and/or are without a reasonable basis. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Executive Director/Administrator Brenda Ritter and a copy of the report was provided.