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Inspection visit

Complaint

SONNET HILLLicense 4352027801 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Page 2 of 2. Based on records of email communication between the authorized representative and the facility staff, the initial written request was submitted by resident’s designated representative via email on 4/26/2024 and a follow up email was submitted on 05/3/2024 and 05/9/2024, 5/14/2024, 5/15/2024 and 5/20/2024. On 5/21/2024, the requestor has spoken to Business Office Manager to obtain requested records. On 5/22/2024, the requestor emailed the Business Office Manager and did not receive a response. On 5/24/2024, the requestor emailed the Business Office Manager and notified them of not receiving a response. On 5/28/2024, 7 days later, Business Office Manager responded to the email to give them an update but did not provide the documents requested by written notice. Based on records of email confirmation of submission of documents, the facility staff uploaded the records on 6/6/2024. Based on record of 2 nd Follow Up Letter regarding the request of records was sent on 5/31/2024 which asked for facility staff to contact them to confirm they are in the process of preparing the requested documents. Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED. Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator, Jasmine Latu and a copy of the report was provided. Appeal Rights was provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.2(a)(2)Type B

    Right to confidential records and approved disclosure

    87468.2 (a)(2) To have their records and personal information remain confidential and to approve their release, except as authorized by law.This requirement was not met as evidenced by: Based on record review and interview, Licensee did not make available the requested records when resident’s designated representative made a written consent which poses/posed a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the May 15, 2025 inspection of SONNET HILL?

This was a complaint inspection of SONNET HILL on May 15, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to SONNET HILL on May 15, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87468.2 (a)(2) To have their records and personal information remain confidential and to approve their release, except a..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Next steps

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.