Incident investigation·September 13, 2021

Licensing Program Analyst (LPA) Joanne Roadilla conducted an unannounced case management visit today. LPA met with Administrator (ADM) Carmen Buno. The purpose of the visit was to follow up on a report received by the Department. On 08/02/21, LPA received a call from ADM1 reporting that R1 while at the hospital, reported an incident of abuse by one of the staff at the facility. On 08/03/21, LPA interviewed ADM Dina Domingo, ADM Carmen Buno and 2 staff (S1 - S2), reviewed and obtained copies of R1's records. LPA also interviewed R1. On 09/09/21, LPA interviewed staff (S3). On 09/13/21, LPA interviewed staff (S4). Based on ADM and staff interviews, 4 out of 4 stated that they did not witness an abuse of R1 by one of the staff at the facility. S3 and S4 stated that they both provide care for R1 together since R1 was admitted at the facility and they are never alone when caring for R1. The department has completed the investigation of this incident. Based on interviews and records review, there is no preponderance of evidence to prove the allegations did or did not occur. Therefore, the Department found the above allegations to be UNSUBSTANTIATED . No deficiencies cited during today's visit. Report was discussed with and a copy provided to Carmen Buno.